
When Your Website Is Confusing… So Are Your Customers
- May 4, 2025
Ever visited a website and felt lost? Maybe the design was confusing, the copy ended didn’t flow, or you simply didn’t know where to click. Now consider your website — and ask yourself: Does it feel clear, or confusing?
If you have any questions at all, that’s a red flag. For if you, the one who knows your brand, your offers, and your mission like the back of your hand, feel confused by your website, consider how it makes someone visiting for the first time feel.
Spoiler alert: they are probably hitting the back button within seconds. But let’s dig into why clarity on your website matters now more than ever, especially if you’re a coach, consultant, or service-based business wanting to establish trust with clients and book more of them.
Your Website is Not for You, It’s for Them
It’s so easy to get wrapped around the axle with tweaking your website based on things you like — fonts, colors, layouts that you think look cool. Your website isn’t there to impress you, though, is it, at the end of the day? It’s there to serve the very people you are trying to help.
That means every button, headline, and image should be working to begin to answer one fundamental question that your visitor is silently asking:
“Is this what I want?”
If you don’t answer it right away, within 5 seconds, you’re already losing them.
Clarity Test: Could a Stranger Understand Your Proposition In 10 Seconds?
Here’s a quick challenge. Open your homepage and place a 10-second timer. Imagine, now, that you’re a new visitor with no previous exposure to your business.
And can you instantly know:
- Who is this website for?
- What is the core offer?
- What should you do now?
If the answer is no, then it’s time to simplify.
Signs your visitors are confused by your website
Some real-world website mistakes that create friction and confusion:
Offers Abound, Can Be Overwhelmed
Visitors won’t know where to start — and they probably won’t. If you’re featuring 5 different services, 3 call-to-actions, and 2 lead magnets on the same page, the person.
Jargon Overload
Not a textbook. buzzword-laden ears, but it’s just making noise in your visitors’ ears. Talk like a human, it might sound impressive to your.
No Clear Path
Clear plotting? singular action — to book a call, sign up for a freebie? Or is it a labyrinth of pages, with no ? Does your website direct users to take a
Inconsistent Visuals
Simplifies decision-making for the user. overwhelmed by too many colors, fonts, and random images. A clean and consistent design helps the user trust the brand, and the eye can be
Should Do Instead of What Your Site
Looks like, especially for coaches and small business owners. Ok, let’s change gears and discuss what a high-performing website is.
It leaves a good first impression
a connection and builds trust section that users see without scrolling, should clearly describe what you do and who you help, in simple terms. Include a photo or video that makes the hero section, the
It Leads Visitors Through the Process
Think of your site as a guide. Give people cues with headlines, buttons, and images that direct them where to go next — whether that’s booking a discovery call through your website, downloading a free guide, or reading the testimonials of past clients.
It Celebrates Change. There is just something about highlighting transformation.
Use outcomes-focused language. Do not list features (“Weekly Zoom calls”). Show them what’s possible.
It Loads Quickly And Works Everywhere
No matter how good your messaging is, no one will listen if your site is slow or broken on mobile. Ensure your website is responsive and fast-loading.
Confused less + Converting more
Here’s the truth: confusion stops people from buying.
They click away. They forget. They move on.
But when your website is clean, clear, user-driven, magic and unicorns… happen.
They stay. They scroll. They click. They reach out.
As a life coach, fitness mentor, mindset expert or personal trainer or small business owner, your site should do the work for you — not confuse your clients.
Do You Want a New Perspective on Your Site?
If reading this has you doubting your website’s clarity, you’re in good company. A LOT of entrepreneurs and coaches make pretty, shiny sites that do not convert.
Schedule a free website audit with us here: mirwebsolutions.com or You can book a coffee chat here https://calendly.com/mirwebsolutions/coffeechat
Confused less + Converting more
Here’s the truth: confusion stops people from buying.
They click away. They forget. They move on.
But when your website is clean, clear, user-driven, magic and unicorns… happen.
They stay. They scroll. They click. They reach out.
As a life coach, fitness mentor, mindset expert or personal trainer or small business owner, your site should do the work for you — not confuse your clients.
Do You Want a New Perspective on Your Site?
If reading this has you doubting your website’s clarity, you’re in good company. A LOT of entrepreneurs and coaches make pretty, shiny sites that do not convert.
Schedule a free website audit with us here: mirwebsolutions.com or You can book a coffee chat here https://calendly.com/mirwebsolutions/coffeechat
If you’re confused by your website, think about how your dream clients feel.
Don’t allow a confusing layout, disordered copy, or fragmented messaging to get between you and your impact.
Simplify. Clarify. Convert.
Because clarity is not only kind, it’s profitable.
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